Caprichem bears a thirty-day (30) days valid quotation per customer, thereafter we do a price adjustment to ensure that our customers do not receive a huge price increase suddenly. Price adjustments only happen if there are price increases on raw materials or packaging otherwise prices will stay firm for a long time.
Accessories prices will increase and decrease as it is linked to the exchange rate. This way we stay on top of prices where it comes to the economy, petrol prices, and prices of raw materials and packaging, etc. Products supplied to the Retail and Contractual customers will be contractual agreements.
Caprichem’s standard Credit Terms are strictly thirty (30) days from statement. Contractual agreements are entered into where alternative terms are agreed upon with specific customers.
Our COD Terms are just that, Cash on Delivery. Alternatively, we need proof of Electronic Fund Transfer (EFT) prior to delivery, or proof thereof handed to the driver on receipt of delivery.
If you are not completely satisfied, you can return the product to us and we will replace it, or credit your account, subject to the below terms and conditions. This Policy only applies to products bought from Caprichem.
Preparing your products for a return:
To ensure your Goods Return is processed as quickly as possible you are responsible for the following when returning your products:
If we accidentally deliver the wrong product, chemicals or accessories please contact your sales representative or head office directly and we will collect the product from you at no charge. If the product or accessory was not delivered at all but is on the invoice, please mark the item on the invoice as not delivered. Once we have inspected the problem and validated your return, we will deliver the correct product back to you as soon as possible (if the correct product is available); or credit your account within 10 days of the return (or refund you if that is your preference).
Should a product or any accessory be damaged when delivered or collected, please notify the dispatch clerk or driver immediately. Once the goods have been delivered or collected from our premises it is out of our control how the products or accessories are handled or transported. Caprichem will not be able to take responsibility for offsite handling of any products at all. There will be no replacement or credits passed for goods damaged by other staff or clients not working for Caprichem.
We will always do our best to ensure that our chemical products are manufactured with the best raw material and by the highest standard possible. We will also do our best to ensure that all accessories are of the best quality, in good working order and without defects when delivered to you.
If a product has separated.
If a clear product went cloudy.
If a clear product went milky.
If a product has a bad odour.
If a powder is lumpy or went hard.
If a mop or broom handle is bent or cracked.
If a cleaning trolley doesn’t have all its wheels.
If paper products have been spilled on.
If refuse bags are not sealed properly on the bottom side.
If a dispenser doesn’t operate properly.
The above is only some examples.
Once a chemical product has expired, we cannot take the product back. Every product that is manufactured will be evaluated according to its own specifications to see if the expiration date of the product can be extended for another period of time. To keep all our client complying we recommend disposing in accordance with local legal provisions.
Using credit cards is still one of the most convenient ways to shop online.
Below are our accepted debit and credit cards:
VISA and Mastercard Credit card.
VISA and Mastercard Debit card.
Credit/debit card payments are done through the secure third-party payment service PayStack. Caprichem does not keep any of your personal credit/debit card information.
With Instant EFT (Electronic Fund Transfer) you can make safe online payments directly from your internet banking. You don't need a credit card or debit card to be able to make payment.
Unlike your traditional EFT solutions, with instant EFT your funds clear immediately without additional fees and no proof of payment is required to show for your purchase.
These banks allow for instant EFTs: Absa, African Bank, Capitec, FNB, Investec, Nedbank, Standard Bank, TymeBank.
This facility is made possible through the secure third-party payment service PayStack. Caprichem does not keep any of your banking information.
We always encrypt and secure any transmitted data via a Secure Socket Layer (SSL).
Your credit card information is encrypted and protected with the best electronic and administrative safeguards via our payment provider PayStack. PayStack is a Payment Card Industry Data System Security (PCI DSS) Level 1 Certification entity and is certified with the Payment Association of South Africa as a Systems Operator and a Third-Party Payment Provider.
3D Secure is used for any Credit and Debit card transactions to ensure that payments are officially authorised through your bank's website via a One Time Pin (OTP). This is an additional layer of security and registration for 3D secure is simple; it's managed by South African Banks and you will be prompted to register for this service during your first online shopping experience with us.
PayStack that facilitates our Instant-Instant EFT payments via PayStack, is a Payment Card Industry Data System Security (PCI DSS) Level 1 Certification entity.
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
If the settings on your software that you are using to view our website (your browser) are adjusted to accept cookies, and you continue to use our website, we take it to mean that you accept our usage of cookies.
Note: most Internet browsing software facilities disabling cookies per website, and you are free to do this, but note that our website will not work as you would expect. For example, you will not be able to register as a member, log in to our members area, forums, or blog.
So, you can easily ‘Like’ or share our content by using the Facebook, Twitter, and other social network buttons we have included on our website.
Each social network button may set its own cookies and you can find out more on the relevant websites.
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks and websites.
So, you can easily ‘Like’ or share our content by using the Facebook, Twitter, and other social network buttons we have included on our website.
Each social network button may set its own cookies and you can find out more on the relevant websites.
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks and websites.
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify how our website is working for particular technologies), how long they spend on our website, what page they look at etc. This helps us to continuously improve our website. These statistics are all anonymous.
Please email us if you have any questions.
If you have any questions or suggestions regarding our privacy policy, if you wish to be removed from our mailing list or for any other information, you may contact us at:info@caprichem.com
Caprichem bears a thirty-day (30) days price policy, thereafter we do a price adjustment to ensure that our customers do not receive huge price increases. Price adjustments only happen if there are price increases on raw materials or packaging otherwise prices will stay firm for a long time.
Accessories prices will increase and decrease as it is linked to the exchange rate.
This way we stay on top of prices where it comes to the economy, petrol prices, and prices of raw materials and packaging, etc.
However, if raw material and accessory costs increase for whatever reason, Caprichem reserves the right to increase prices with immediate effect without notification.
Goods not sold in a certain period of time can be returned to Caprichem upon approved conditions as well as a signed agreement.
Products not sold in a three-month period.
Products not sold in a six-month period.
Products not exceeding 50% of its expiry date.
Products that have expired cannot be returned even if there is a product protection clause.
No open-ended contracts will be agreed upon.
All products and accessories must be in its original packaging, untampered with ready to be re sold.
All products and accessories must be in the same condition as it was when delivered.
